8 December 2009
Questions are great – but only if they lead to thinking about things differently. If we always ask the same questions are we potentially only exposing ourselves to the same answers? And if that’s the status quo, are we only going to do what we’ve always done? Customers and clients aren’t doing what they’ve always [...]
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15 September 2009
Why is it that some people seem to be able to strike up a conversation with ease. Effortlessly moving from one subject to the next… Oh to have the ability to know exactly what will get you on-side right from the off. A lot of us have felt/thought it at some point I’m sure… No [...]
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