From the category archives:

Crisis management

UK General Election: Leaders Debate Round 2 – after the debate #ge2010

22 April 2010

So even with the negative press that Nick Clegg was getting prior to the debate he’s again come out on top! The following images are from http://electwits.co.uk and show that Nick Clegg’s dominating at the moment: With a total of 31,682 posts (15k more than before the debate) the LibDem online chat pretty much mirrors [...]

Read the rest...

UK General Election: Have you decided? #GE2010

21 April 2010

I read on Sky News yesterday that there is a slight difference of opinion on ‘which party’ is currently out in front? There were three poll results published: ComRes, YouGov and Populus who conducted telephone interviews over two days between the 18th & 20th of April ComRes – interviewed 1012 adults on April 18th & [...]

Read the rest...

In the beginning there was sliced bread, and then came Radian6

18 March 2010

I love my job because I get to find out what people are talking about online, communicate, engage using social media everyday. But what has always been ‘challenging’ was monitoring and measuring. That was until I started using Radian6. So what is Radian6? Well, there is a sentence on the Radian6 website that sums it [...]

Read the rest...

Online reputation: building, monitoring, managing

16 February 2010

When prospective customers, clients or even employees are searching for you, what will they find within the search results? Could there be something there that isn’t favourable? It might be that it’s through no fault of your own – a disgruntled employee or a competitor posting anonymously perhaps, or it could be because you’ve done [...]

Read the rest...

One for your toolbox: VodafoneUK – power of transparency

12 February 2010

What an interesting week it has been. To say it has been busy would be an understatement… But that’s not just from my perspective. It’s been exactly one week since the VodafoneUK twitter posting issue where a worker – not involved with the web team that manages Vodafone’s customer service twitter account – posted a [...]

Read the rest...