Comments on: 140conf London: ‘How real time web is facilitating offline interactivity

By: Lee Smallwood

Lee Smallwood — Fri, 19 Mar 2010 00:37:22 +0000

Hi Greg

Couldn't agree with you more! I think customer service can really be enhanced using online tools giving a direct line of communication – not primarily for the business but for the people who purchase products/services from the business…

Thanks for posting Greg

By: Lee Smallwood

Lee Smallwood — Fri, 19 Mar 2010 00:34:25 +0000

I think the answers will depend on who's looking – that's what's so great about communicating onlin with Social Media – It's different for everyone. Not a one size fits all.

For me, Social media has definately changed both my business life and my personal life – and the line between them both has actually been rubbed out – which is one of the challenges that Social Media presents us with – ensuring that the work/life balance is managed correctly.

By: Lee Smallwood

Lee Smallwood — Fri, 19 Mar 2010 00:28:45 +0000

Hi Robbie. I know you used to work in customer services – which is probably one of the reasons you and social media are a perfect match

By: Greg Fellows

Greg Fellows — Sun, 14 Mar 2010 15:47:27 +0000

It's all in the wording “Customer” – referring to your client/s and or persons transacting with you for your goods or services, and “Service” the function or capacity you act, in serving the needs and wants of the Customer. Is it so hard to not understand that every business must embody customer service, and that social media is new tool by which to enhance the service experience.

By: jtrowman

jtrowman — Thu, 11 Mar 2010 22:24:24 +0000

I really enjoyed the #140conf last night. It's always fascinating to discover how people see the power of social networking affecting both their lives online and offline. I suppose the most interesting thing is that nobody really knows how it's going to change us and people are just clambering to find the answers – that's if the answers exist. But this not knowing just presents opportunities to individuals and companies – but who is going to take them – lets wait and see.

By: Roberta Ward

Roberta Ward — Wed, 10 Mar 2010 19:33:49 +0000

Ooo well its about time companies saw customer service as important and not just something to be 'outsourced for as cheaply as possible'. Hooray to that!

Years ago ( in a former life) I used to work in customer service-which is why its always my top priority now. Ive seen he sharp end. If real time media has the eventual effect of integrating engagement with the customer or end user then that is blooming marvelous in my opinion.