Comments on: Be2Camp – Social Media Week London http://lee.smallwood.ws/2010/02/02/be2camp-social-media-week-london/ Joining the dots between WOM and WOW - Social media & SEO blog Tue, 07 Sep 2010 21:38:48 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Lee Smallwood http://lee.smallwood.ws/2010/02/02/be2camp-social-media-week-london/comment-page-1/#comment-232 Lee Smallwood Fri, 05 Feb 2010 22:00:21 +0000 http://lee.smallwood.ws/?p=861#comment-232 Hi Rob. Thanks for feedback and glad it helped. Flickr is an amazing resource - especially if you have limited budgets etc - the quality of the images are incredible :)<br><br>And you raised a very poignant point - that we are living in an age of immediacy and I think this has evolved out of the 'fast food' sector. Now, as the time we spare is being sought after by so many organisations, the audiences that we engage with 'expect' quick replies... and/or quick acknowledgments. One great example of how a large organisation can implement and quickly engage with their audience is @vodafoneUK on Twitter. They engage in 1-2-1 conversations with their customers and sought out any problems 10/10 and a great example to follow.<br><br>Thanks for posting Rob :) Hi Rob. Thanks for feedback and glad it helped. Flickr is an amazing resource – especially if you have limited budgets etc – the quality of the images are incredible :)

And you raised a very poignant point – that we are living in an age of immediacy and I think this has evolved out of the 'fast food' sector. Now, as the time we spare is being sought after by so many organisations, the audiences that we engage with 'expect' quick replies… and/or quick acknowledgments. One great example of how a large organisation can implement and quickly engage with their audience is @vodafoneUK on Twitter. They engage in 1-2-1 conversations with their customers and sought out any problems 10/10 and a great example to follow.

Thanks for posting Rob :)

]]> By: robjcameron http://lee.smallwood.ws/2010/02/02/be2camp-social-media-week-london/comment-page-1/#comment-231 robjcameron Thu, 04 Feb 2010 02:42:51 +0000 http://lee.smallwood.ws/?p=861#comment-231 Lee, fantastic. The info on Flickr alone is a golden nugget. However, the greatest value to me from this was the excellent presentation; that could have been written for the organisation I work in... The other head in the sand thing, about getting your behind kicked equally applies in terms of not engaging with your customer base and allowing 'bad press' and issues to fester without appropriate speed of response & recognition. In this age of immediacy, those that do not evolve their engagement with the consumer base to reflect that which is 'out there'/social norm risk becoming laggards or even extinct. Lee, fantastic. The info on Flickr alone is a golden nugget. However, the greatest value to me from this was the excellent presentation; that could have been written for the organisation I work in… The other head in the sand thing, about getting your behind kicked equally applies in terms of not engaging with your customer base and allowing 'bad press' and issues to fester without appropriate speed of response & recognition. In this age of immediacy, those that do not evolve their engagement with the consumer base to reflect that which is 'out there'/social norm risk becoming laggards or even extinct.

]]>